Privacy Policy
Last updated: July 18, 2026
JiuXiang Incense respects your privacy. This Privacy Policy explains how we collect, use and protect information when you visit incensefan.com or contact us about incense wholesale products, OEM services and custom packaging.
1. Information We Collect
We may collect the following information when you contact us:
- Name and company name
- Business email address
- Country, city and shipping destination
- Product requirements and estimated wholesale quantity
- Custom packaging or private-label requirements
- Any information included in your message
When you visit our website, we may also collect basic technical information, such as your IP address, browser type, device type, referring page and access time.
2. How We Use Your Information
We use collected information to:
- Respond to wholesale inquiries and quotation requests
- Provide product, fragrance and packaging information
- Communicate about OEM and private-label requirements
- Improve website performance and user experience
- Protect the website against spam, fraud and security threats
- Comply with applicable legal obligations
We do not use your information to process consumer retail orders, because this website is intended for wholesale and business inquiries only.
3. Email Communications
If you contact us, we may reply by email regarding your inquiry. We do not sell or rent your personal information to third parties. We only send marketing communications where permitted by law and where appropriate consent has been provided.
4. Cookies and Analytics
Our website may use necessary cookies to maintain basic functionality and security. We may also use analytics tools to understand website traffic and improve our services. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functions.
For more information, please see our Cookie Policy.
5. Information Sharing
We may share limited information with trusted service providers that help us operate the website, manage email communications, provide hosting or maintain website security. These providers may only use information as necessary to provide their services.
We may also disclose information when required by law, legal process or a legitimate security request.
6. Data Retention
We retain business inquiry information only for as long as reasonably necessary to respond to inquiries, manage business communications, maintain records and meet legal requirements.
7. International Data Transfers
Because we work with international wholesale buyers and service providers, your information may be processed in countries outside your own. Where required, we take reasonable steps to protect information during international transfers.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction or deletion of your personal information. You may also have the right to object to certain processing or request restrictions on how your information is used.
To make a privacy request, please contact us using the email address below. We may need to verify your identity before completing the request.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We recommend reviewing their privacy policies before providing personal information.
10. Children’s Privacy
This website is intended for business and wholesale inquiries. We do not knowingly collect personal information from children.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Information
If you have questions about this Privacy Policy or how we handle information, please contact us:
Email: sales@incensefan.com
Address:
Zhaoshang Gongshe, Qingdao,
Shandong Province, China
You can also visit our Contact Information page.